Shipping policy

Order Processing

Orders are dispatched from our fulfilment facility in Sydney, New South Wales, Australia. We aim to prepare and dispatch orders within 1–2 business days. Business days are Monday to Friday, excluding New South Wales and Australian public holidays. Orders placed after our daily processing cut-off at 10 am, on weekends or on public holidays will begin processing on the next business day. Processing may take longer during launches, promotional periods or periods of unusually high demand. Express delivery speeds up the delivery service after dispatch but does not shorten order processing time.

Shipping Options

within Australia

Standard Shipping

  • Estimated delivery: 3–6 business days after dispatch

  • Complimentary on orders of A$70 or more

  • For orders below A$70, shipping is calculated at checkout

Express Shipping

  • Estimated delivery: 1–3 business days after dispatch

  • Complimentary on orders of A$100 or more

  • For orders below A$100, shipping is calculated at checkout

Dispatch and Delivery

Delivery estimates begin after your order has been dispatched and do not include processing time, weekends, or public holidays. Deliveries to regional or remote locations may require additional time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

While we work with trusted delivery partners, occasional delays may occur due to weather, peak periods, or circumstances beyond our control.

Delivery lead times will also vary by location. Delivery to areas further from Sydney and to rural addresses will result in longer lead times.

All orders require a signature upon delivery unless customers select ‘Authority to Leave’ through their My Post account (Australian customers only).

If you select “Authority to Leave”, we regret that we cannot be held liable for any lost or stolen parcels and therefore cannot offer replacement orders or refunds.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or misdelivery resulting from incorrect data entry.

We're sorry, we only deliver online orders to Australian addresses.

For overseas addresses, please contact us via our Contact page, and we will let you know whether shipping can be arranged.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please check the tracking information and contact the shipping carrier first.

You may also contact us via our Contact page with your order number, and we will assist with the enquiry.

Please note that a parcel is not considered lost until the carrier has completed its investigation.

Damaged Orders

We carefully inspect and pack every order before dispatch.

If your order arrives damaged, please contact us within 7 days of delivery via our Contact page.

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the parcel, packaging and affected product

Please keep all original packaging until your enquiry has been resolved.

We will review the issue and provide an appropriate solution in accordance with Australian Consumer Law.

Unclaimed or Returned Parcels

If a parcel is returned to LUMIRAE because it was unclaimed, refused or could not be delivered, we will contact you after it has been received.

Additional shipping fees may apply if you would like the order to be resent.

Original shipping charges are generally non-refundable unless required by law.

Delivery Details

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to amend or redirect it.

If you need further assistance with delivery, please contact LUMIRAE via our Contact page with your order number so our team can help.